Privacy Policy

At Kelcey Maree Wellness, your privacy is a priority. As an online naturopathic practice, we are committed to protecting the personal and health information you share with us through telehealth consultations and digital interactions.

This policy explains the ways we collect, use, protect, and disclose your personal information, and explains your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We value your trust and are committed to being fully transparent about how your information is handled. We never sell or rent your personal information to third parties.

Consent and Collection of Personal Information

When you choose Kelcey Maree Wellness for your naturopathic care, you consent to us collecting and using your personal and health information to provide you with safe and personalised care. Only authorised staff have access to your information, and it is used strictly to support your health and wellbeing.

We collect your information in a few different ways:

When you register or book a consultation: You provide details like your personal and medical information.
During consultations: Additional health information is collected to tailor your care.
Online interactions: When you use our website, email us, or engage via social media.
From third parties: With your permission, we may receive information from your healthcare providers or authorised representatives.

The information we collect includes basic details (such as name and contact details), past/present medical information, and current health concerns.

When you purchase a product or service, payment and billing details (such as credit card and billing information) are securely processed by third-party providers.

If we need to use your data for any other purpose beyond your care, we will ask for your explicit consent first.

Note: If you choose not to provide certain information, it may affect our ability to offer you the best possible treatment.

Why We Collect, Use, and Share Your Personal Information

We collect your personal and health information to provide safe, personalised care and support your overall wellbeing. The information you provide also helps us with prescribing, billing, and meeting legal requirements.

Access & Correction of Personal Information
You can request access to your personal information or ask us to update it anytime to keep it accurate. Just send us a written request, and we’ll respond within 30 days. We also review your information regularly to ensure it stays current. Please let us know if your contact details change or if you have new test results to share — this helps us keep your records up to date.

For any requests or updates, contact us at kelcey.maree.wellness@gmail.com

Sharing of Personal Information

We only share your personal and health information when necessary for your care or when required by law. This may include sharing with:

Other healthcare professionals involved in your treatment
Third-party service providers like payment processors
Legal or regulatory bodies when obligated

We never sell or rent your information to third parties.

We may share your data with trusted third-party providers for payments (Stripe), marketing and analytics (Google Analytics, Facebook, Instagram), and practice management (Simple Clinic).

You can review their privacy policies and opt-out options on their respective websites. The Digital Advertising Alliance’s opt-out portal is available at http://optout.aboutads.info/

Data Privacy & Storage
We take the privacy of your personal information seriously. All data — mostly stored electronically, with physical files kept only when necessary — is protected with strong safeguards. Only authorised staff have access, and everyone involved is committed to keeping your information confidential and safe.

Marketing & Research
We only use your personal information for marketing if you’ve given us clear permission. You can unsubscribe or opt out of communications anytime — just let us know. We may also use anonymous, de-identified data to help improve our services and contribute to research.

Website Data and Cookies

When you visit our website, we automatically obtain information like your device type, browser, IP address, and how you interact with the site. We use cookies and similar tracking technologies to collect anonymous data about your browsing behaviour, which helps us improve your experience and maintain security.

You can manage your preferences in several ways:

Disable cookies in your browser settings.
Opt out of Google Analytics tracking via this link
Learn more about managing cookies at www.allaboutcookies.org

We regularly review this policy to keep it up to date with changes in our practice and relevant legal requirements. All updates will be posted on our website.

If you have any questions regarding this policy, contact us at kelcey.maree.wellness@gmail.com

We take your privacy seriously and encourage you to share any concerns or complaints in writing. We will attempt to resolve any issues in line with our resolution process. Please email us at kelcey.maree.wellness@gmail.com

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). They usually expect you to allow us time to respond before they investigate. For more information, visit www.oaic.gov.au or call 1300 363 992.

For further information about our policies, services, or to make a complaint – Please contact us at kelcey.maree.wellness@gmail.com

Current as of: 4th June 2025

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Privacy Policy

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