​At Kelcey Maree Wellness, your wellbeing is always our top priority. While we work with natural remedies and holistic care, it’s important to acknowledge that — just like with any treatment — adverse reactions can occasionally occur. This policy outlines what to look out for, what steps to take, and how we’ll support you through it.

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1. Understanding Adverse Reactions

While natural remedies are generally gentle and well-tolerated, they can still affect people differently. Just like with food or conventional medicine, everybody responds in its own unique way.

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Reactions can sometimes occur due to:

• Underlying health conditions

• Individual sensitivities or intolerances

• Interactions with medications or other supplements

• Herbal or nutrient levels not suited to your current state
   

Experiencing a reaction doesn’t mean something has gone wrong — it just means your body is responding in a particular way, and it’s important we listen to that.

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If anything feels off or unexpected while using a product or following a treatment plan, please don’t hesitate to check in. We’re here to help you feel confident and supported throughout your care.

 

2. Possible Symptoms of an Adverse Reaction

Not all reactions are harmful, but it’s helpful to know what to look out for. Some symptoms may simply be part of your body adjusting, while others might signal a need to pause and reassess.

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Common, mild symptoms may include:

• Digestive discomfort (e.g. bloating, nausea, or changes in bowel habits)

• Mild skin irritation or itching

• Headaches

• Fatigue or feeling a little “off”

 

These are often temporary and tend to settle as your system adapts.

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More serious symptoms to be aware of include:

• Difficulty breathing

• Swelling of the face, lips, tongue, or throat

• Severe rashes, hives, or welts

• Sudden dizziness or fainting
   

If you experience any of these, stop using the product immediately and seek medical help. In emergencies, call 000.

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If you're ever unsure whether a symptom is related to your treatment, please don’t hesitate to get in touch. We’re here to support you, not leave you guessing.

 

3. What to Do if You Experience an Adverse Reaction

If you notice any unusual or unexpected symptoms from your treatment, it’s important to act quickly. Your safety and wellbeing always come first.

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• Stop using the product or treatment immediately: Even if symptoms seem mild, it’s best to pause use until we’ve had a chance to assess what’s happening.

• Contact Kelcey Maree Wellness promptly: We will discuss your symptoms and advise on the best course of action.

• Seek medical attention if symptoms are severe or worsening: For urgent matters, visit your GP, the nearest medical centre, or call 000 in an emergency.

• Adverse event reporting: We will assist with reporting the reaction to the Therapeutic Goods Administration (TGA) and the manufacturer when necessary.

 

Learn more here:
https://www.tga.gov.au/resources/resource/guidance/aems-guidance-health-professionals

 

4. How We Manage Adverse Reactions

When you report an adverse reaction, we take it seriously and follow a careful process to ensure your safety and ongoing care.

• Assessment: We’ll review your symptoms and treatment details to understand the possible cause of the reaction.

• Adjusting your care: If needed, we’ll work with you to modify your treatment plan or suggest alternative options better suited to your needs.

• Documentation: All reported reactions are recorded securely in your client file to help guide future care and avoid similar issues.

• Reporting: We comply with the Therapeutic Goods Administration (TGA) reporting requirements to ensure any serious reactions are formally documented and monitored.

 

Our goal is to support you every step of the way and tailor your care to keep you safe and comfortable.

 

5. Precautionary Measures

To help keep you safe and ensure the best outcomes, we take the following precautions:

• Full disclosure: Please inform your naturopath of any allergies, sensitivities, pre-existing conditions, medications, or health concerns before starting treatment. This information helps us tailor your care safely.

• Patch testing: For certain herbal or topical products, we may recommend a patch test to check for allergic reactions before full use.

• Avoiding known allergens: If you have allergies or sensitivities to specific herbs, supplements, or ingredients, let us know so we can avoid including them in your treatment plan.

• Ongoing communication: Always keep us updated if your health status or medications change during your care, so we can adjust treatments accordingly.

 

Your safety is our priority, and these measures help us provide care that’s right for you.

 

6. Our Commitment

At Kelcey Maree Wellness, we’re here to support your health journey with care, respect, and expert guidance.

• Your wellbeing is our priority: We focus on providing treatments and recommendations that are safe, effective, and tailored to you.

• Professional and compassionate care: Providing naturopathic expertise alongside compassionate support to help you feel confident and understood throughout your health journey.

• Responsive support: If you have any concerns or experience any reactions, we’ll work closely with you to adjust your care and ensure your comfort.

• Clear communication: We believe in keeping you informed and involved, so you always understand your treatment and feel confident in your choices.

 

Your health matters deeply to us, and we’re committed to helping you thrive naturally and safely.

 

7. Limitations of Liability

While natural therapies are generally safe and effective, no treatment is without risk. By choosing naturopathic care with Kelcey Maree Wellness, you acknowledge and accept the following:

• Potential risks: Adverse reactions, though rare, may occur with the use of natural products or treatments.

• Responsibility: Kelcey Maree Wellness takes every precaution to minimise risks and provide safe care, but cannot guarantee outcomes or be held liable for unexpected reactions.

• No refunds for adverse reactions: Due to the unpredictable nature of individual responses, refunds for products related to adverse reactions are not provided by Kelcey Maree Wellness. Should you seek a refund, please contact the product manufacturer directly and follow their reporting procedures.

• Professional care: We commit to supporting you through any issues that arise and will assist with reporting adverse reactions to the Therapeutic Goods Administration (TGA) when necessary.

 

By engaging in treatment with Kelcey Maree Wellness, you confirm you have read, understood, and accepted these limitations.

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If you have any questions or concerns about adverse reactions or your treatment, please feel free to get in touch. Your health and safety are our top priority.

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Contact: kelcey.maree.wellness@gmail.com

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Current as of: 4th June 2025